In a market made even more competitive by the downturn in construction, we have been focused on sustaining Kawneer’s success through investments that will deliver differentiation. From people and facilities to products and services, we believe that our future is dependent on providing our customers with solutions that give them a competitive advantage in an increasingly crowded and challenging space.

How are we doing this? We’re doing it in large part through you, our customers, who are a critical component in enabling our understanding of the products, processes and services that will grow your businesses and ours.

Reflecting on our recent Partner Panel meeting in September, I think of the many ways we are seeing the results of our commitment to customers and ongoing investment in the opportunities that lay ahead. It is through this meeting that we are able to gather direct insight as to what’s working and what could be improved.

For example, customers told us that we are moving ahead of the curve with recent product launches that meet or exceed industry needs.

The introduction of our new Clearwall™ curtain wall, Trifab® 451UT (Ultra Thermal) framing and Versoleil™ SunShades Single Blade System are just a few of the products we’ve introduced over the past year. On the service side, customers provided feedback that confirmed we must continue to focus on solutions to improve our day-to-day customer service and responsiveness to deliver best-in-class quality, delivery performance and lead times.

As we look toward 2011, we do so with optimism. We know the road to market recovery will continue to be bumpy, but we believe that by working closely with you, our customers, we can continue to test ourselves as a company and grow our market presence and businesses together.

Diana Perreiah
General Manager, Kawneer North America