Kawneer Adds Customer Warranties Self-Service Utility to KawneerDirect

Building on our ongoing efforts to increase consumer satisfaction and ease, Kawneer has developed an interactive resource on KawneerDirect to provide customers self-service access to their product warranty information. With the click of a button, warranty documents can be generated and converted into portable document files (PDF). You can open or save the PDF files to your computer or network; from there you can email or print the documents as needed. All that is needed is a KawneerDirect User ID and Kawneer Sales Order Number (SO#).

The “Customer Warranty” Self-Service Utility on KawneerDirect will search our project database and pull all Sales Order numbers (SO#s) that are linked together in your job or project. Once collected, the system will search the associated SO#s for pertinent information relative to anodized finishes, painted finishes and insulating glass units, then retrieve the corresponding available Limited Warranty and Remedy document. These include: Anodized Finishes; Painted Finishes; Insulating Glass Unit; Material & Workmanship (all orders will generate a Material & Workmanship Warranty and Remedy document); and Extended Warranties, which are available for orders entered after July 19, 2010*.

After you log into KawneerDirect, it takes three easy steps to generate warranties for your sales order:

1. Click on the Customer Warranties” link under Self-service Utilities on the left hand side of the page.

2. Enter your SO# in the available field, then click the submit button.

3. The utility will generate a PDF file, which you can then print or save to your computer.

Kawneer is dedicated to providing premium service to our customers and continues to enhance KawneerDirect so that you can save both time and money by placing more information at your fingertips. If you do not have a KawneerDirect user ID, simply go to KawneerDirect.com and click the “New User” link on the landing page. For further questions please contact your Customer Service Coordinator.

* Note: orders entered prior to July 19 will generate standard warranties only. If you require an extended warranty for orders entered prior to July 19, 2010 please contact your Customer Service Coordinator.

Kawneer and Bronze Craft Partner to Offer Customers Combined Warranty

Kawneer has recently partnered with Bronze Craft to offer customers a combined warranty on Kawneer windows with Ultraflex Control Systems (UCS) actuators from Bronze Craft. This partnership comes as a result of tests conducted by Kawneer for air, water and structural performance, where UCS actuators were found to have highly successful results.

Kawneer’s standard warranty will apply when actuators are mounted to windows within the limitations specified below and per the requirements provided by Bronze Craft:

  • Actuators are to be purchased, supplied and shipped directly through Bronze Craft.
  • Window fabrication will be coordinated between Kawneer and Bronze Craft.
  • After installation, Bronze Craft will provide actuator system maintenance information.
  • Bronze Craft will provide a two-year warranty on the actuator system from the date of installation; Kawneer will provide a standard two-year warranty on the windows having actuators when the installation is designed and warranted by Bronze Craft and falls within the tested sizes and configurations listed in the matrix below.

Bronze Craft will provide design recommendations and quotations on projects requiring window actuators and will be available to provide technical assistance related to the actuator portion of the project. In the event of a large project with complex systems, Bronze Craft will also provide technical assistance at the job site if needed.

We hope you will find this new warranty helpful for your range of building products. For more information about this warranty program or to discuss how you can select a window and actuator for your next project, please contact your local sales representative.

Product Configuration Max.
Window Height
Max.
Window Width
7225 Non-Thermal Window /
8225TL IsoLock® Window
Project Out & Project In 36” 60”
AA®900 IsoWeb® Window Project Out & Project In 36” 60”
GLASSvent® for Storefront Project Out 36” 60”
GLASSvent® for Curtain Wall Project Out 36” 57.5”

2000T Terrace Door Options Have Expanded after Successful Tests

With the 2010 hurricane season in full swing and the effects of years past still dominating the coastal regions, new technologies for weatherproof building are at an all-time high demand. To further increase our own high-performance and severe-weather-resistant offering, we are constantly testing new products and redeveloping current ones. After releasing the redesigned 2000T Terrace Door in 2009, we didn’t stop there; additional testing and product development continued and we are now offering even more options for this popular product.

We successfully tested the door for hurricane-impact resistance according to the standards set forth in the Florida Building Code (TAS 201, TAS 202 and TAS 203) and ASTM impact and cycle protocols and test standards (ASTM E1886 and ASTM E1996).

Additionally, the newest option for the 2000T Terrace Door is the low-profile sill, which is available for the single door leaf, outswing configuration. The low-profile sill was tested to the following performance levels: Class AW-PG90 per AAMA/WDMA/CSA 101/I.S.2/A440-08 (NAFS) and A3/B5/C5 per CSA 440. For the latest updates to the 2000T Terrace Door, contact your local Kawneer Sales Representative or visit Kawneer.com.

Kawneer Introduces Permacoat™ Powder Coatings

As a leader in sustainability, Kawneer is committed to providing environmentally responsible solutions, from our new Versoleil™ SunShades to our range of finish options that add the final touch to a project. That's why we recently announced that Permacoat™ Powder Coatings are replacing Interpon® D2000 Powder Coatings as our powder coatings solution.

IFS Coatings, a leader in architectural finishes, is supplying their ECOSET-04 based coatings, which meet AAMA 2604 standards, for Kawneer's Permacoat™ Powder Coatings.

All previously offered colors are still available; however, the color number designations for our powder coatings have changed. The table to the right lists the powder coat finish color names along with the old and new color numbers. Be sure to use the new number when specifying your color at order entry time.

Click here to view a PDF of the color chart that is available for download from Kawneer.com under Resources/Finishes.

An updated North American Price Catalog general information section that reflects the new color numbers can be downloaded from the Resource Center on KawneerDirect.com.